Colleen Barrett, President Emeritus of Southwest Airlines, began her career as an executive secretary—yet the company’s founder chose her to succeed him as president. When asked why, he said, “Because she knows how to love people to success.” Under Colleen Barrett’s leadership, Southwest thrived where competitors struggled. Her customers were loyal, her employees loved to work there, and the company was profitable year after year, for decades.
Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, coauthor of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead, and how it can help you achieve exceptional levels of performance.
Discover:
- What "love" really means in the organizational context.
- Why leading with love is not "soft" management!
- How to use redirection and tough love to handle inappropriate behavior or performance.
- Why "servant leadership" is love in action, and how to make it work.
- How to build the compelling vision and culture that sustains leadership with love.
"Ken and Colleen are excellent examples of inspired leadership—they lead from their souls."
~ Deepak Chopra, New York Times bestselling author of The Soul of Leadership
Details:
Category: Managing organizations
ISBN-13: 978-0-13-703974-6
Publisher: Financial Times Press
Publication date: 2011
Edition description:
Pages: 160
Product dimensions: 5.80(w) x 8.00(h) x 0.53(d)
Also available in audio and e-reader formats
Ken Blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, The One Minute Manager, and more than 60 other books whose combined sales total more than 21 million copies. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into Amazon’s Hall of Fame as one of the top 25 bestselling authors of all time. He is also the cofounder with his wife, Margie, of The Ken Blanchard Companies® , an international management training and consulting firm in San Diego, California.
Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office.
