Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.
The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.
His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
"Customer Service is motivating ordinary people to do extraordinary things day in and day out. If you’re wondering how to get this done, this book is for you."
~ Tim Hammonds, CEO and president of Food Marketing Institute
Details:
Category: Managing self
ISBN-13: 978-1-4926-30348-7
Publisher: Simple Truths
Publication date: 2005, 2017
Edition description: Revised edition
Pages: 70
Product dimensions: 5.20(w) x 7.10(h) x 0.30(d)
Also available in audio, paperback, and e-reader formats
Ken Blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, The One Minute Manager, and more than 60 other books whose combined sales total more than 21 million copies. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into Amazon’s Hall of Fame as one of the top 25 bestselling authors of all time. He is also the cofounder with his wife, Margie, of The Ken Blanchard Companies® , an international management training and consulting firm in San Diego, California.
Barbara A. Glanz, CSP, CPAE, is the speaker who inspired "Johnny the Bagger®" and a member of the prestigious Speaker Hall of Fame. Known as "the business speaker who speaks to your heart as well as to your head," Barbara is the author of twelve books, including The Simple Truths of Appreciation, CARE Packages for the Workplace, and 180 Ways to Spread Contagious Enthusiasm.
The Simple Truths of Service Video
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