Every organization has GAPS—and they cost billions each year. When people don't work at their best, everyone loses—the customer, the organization, the employee. No organization can ignore GAPS and still survive.
This book is about identifying GAPS and their causes. It's about targeting those factors that cause GAPS and correcting them in a systematic way that has a positive impact on all stakeholders.
Managers often see a problem and jump to a solution. Many times the solution does not solve the problem, however, because the manager did not uncover the root cause. Blanchard and his coauthors show how to avoid this often destructive pitfall.
With its engaging story line, vivid examples, and reader-friendly approach, Zap the Gaps! is a must read for anyone seeking to identify and correct the factors that negatively affect performance—so that the ultimate impact is both meaningful and measurable.
"If poor performance is zapping your company, don't get trapped. Tap into Zap the Gaps!"
~ Harvey Mackay, author of the New York Times bestseller Swim with the Sharks Without Being Eaten Alive
Details:
Category: Managing organizations
ISBN-13: 978-0-060-50300-0
Publisher: William Morrow
Publication date: 2002
Edition description:
Pages: 160
Product dimensions: 5.50(w) x 8.25(h) x 0.53(d)
Also available in audio format
Ken Blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, The One Minute Manager, and more than 60 other books whose combined sales total more than 21 million copies. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into Amazon’s Hall of Fame as one of the top 25 bestselling authors of all time. He is also the cofounder with his wife, Margie, of The Ken Blanchard Companies® , an international management training and consulting firm in San Diego, California.
Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chiarman of Partners in Change, Inc., have coauthored and co-edited three books on human performance, including the award-winning Performance Consulting.
