One of the key steps to empowering people is to create autonomy through boundaries. A problem in the past was the assumption that empowered people could do anything they wanted; they were in charge. That theory just doesn’t make sense. A river without banks is just a large puddle—what permits a river to flow is […]
The Five Steps of Training
A lot of managers don’t realize it, but one of their responsibilities is to be an educator. The problem is that not all managers are born teachers. For those who want to be good teachers, here’s a five-step method for developing those necessary teaching skills. The five basic steps to good teaching/training are: 1. Tell; […]
Do you think of yourself as a leader?
Some of you might know that I’m good friends with Colleen Barrett, who stepped down as President of Southwest Airlines two years ago. It’s interesting – at Southwest Airlines, they say that all of their people are leaders, including those who don’t have management positions. It’s because they think everyone can have a positive impact […]
Everyone’s a Coach
In the book Everyone’s a Coach that I wrote with Don Shula, we came up with an acronym that may really help you think about how you’re doing as parents and managers and volunteers in the community. You can use this in just about any area of your life. C stands for Conviction-Driven: Do people […]