I’m really excited about my brand-new book, Lead with LUV, that I wrote with Colleen Barrett, President Emeritus of Southwest Airlines. The reason I’m excited about it is that if I were asked to leave a legacy of my thinking today, this would be it. The world is in desperate need of this message of […]
When Communicating, Inspire—Don’t Inform
I was once asked to give a speech at the regional National Speakers Association meeting in San Diego about my approach for effective communicating. Specifically, they wanted me to tell them how I give a speech. My approach is simple. First, I offer up a concept that could help each person in the audience be […]
Transferring Training to the Workplace
I’m constantly amazed at how employees and managers seem to consider training for themselves and their people not as an important opportunity but as a fringe benefit, reward, or social occasion, with little if any plan or expectation on the part of attendees or their managers to maximize the investment. This is a shame. I […]
The Art of Managing Monkeys
Do you ever go home feeling that you’ve spent the whole day doing jobs on other people’s “to do” lists instead of your own? Do you feel that you’re doing more but accomplishing less? Your life may seem out of control, but it doesn’t have to be if you learn the art of monkey management. […]
What do you expect of people?
Here is a small sampling I really enjoyed from my book with Don Shula, Everyone’s A Coach. The way managers treat people is powerfully influenced by what they expect of people. If a manager’s expectations are high, productivity is likely to be excellent. If expectations are low, productivity is likely to be poor. It is […]